FAQ
find your answers here
How do I place order?
Simply browse our store, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
What payment method do you accept?
We accept:
Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Apple Pay & Google Pay
Shopify Pay
Is my payment information secure?
Yes! We use SSL encryption and trusted payment gateways to ensure your data is protected.
Can I change or cancel my order after placing it?
Cancellations: Only possible if the order hasn’t been processed (contact us immediately).
Modifications (address, items): Not guaranteed once the order is confirmed.
Are your products high quality?
We source products from trusted suppliers and ensure quality checks. If you’re unsatisfied, please reach out!
Do you offer discounts or promo codes?
Yes! Check our website banner, newsletter, or social media for active promotions. Enter the code at checkout to apply the discount.
Where do you ship from?
We ship from multiple warehouses globally (US, Europe, and Asia) for faster delivery.
How long does shipping take?
Standard: 7–15 business days
Yes, express shipping (3–7 business days) is available for select products and destinations. Check the shipping options at checkout to see if it’s available for your order.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. Click the link to monitor your package.
What if my package is lost or delayed?
Lost packages: Contact us after 15 business days (standard shipping).
Delays: Check tracking first, then email us if unresolved.
What's your return policy?
30-day return window for unused/unopened items.
Contact us first for a return authorization (no refunds on unauthorized returns).
Customer covers return shipping unless the item is defective.
How do I start a return?
- Email support@yourstore.com with your order number.
- We’ll send a return label (if applicable) and instructions.
How long do refunds take?
processing times: 3–5 business days after we receive your return.
Bank processing: Additional 5–10 business days.
What if I receive a damaged/wrong item?
Email us within 48 hours with photos of the issue. We’ll replace or refund it.
How do I contact support?
Email support@theglinthaus.com (24–48 hour response)
Could'nt find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.